Senior Client Advisor for Luxury Department Store

A prestigious luxury fashion brand is seeking a Senior Client Advisor to join their boutique in a department store, one of the world’s most iconic retail destinations. This is a fantastic opportunity for a polished and service-driven professional to be part of a high-performing team in a globally recognised luxury environment.

Key Responsibilities:

Client Experience

• Deliver an exceptional and personalised client journey from welcome to farewell
• Create emotional connections and inspire desire through storytelling and elevated service
• Engage both new and existing clients through walk-ins, private appointments, phone outreach, and consignments
• Build long-term relationships to drive client retention, development, and loyalty
• Support team sales through collaborative selling and one-to-one appointment routines

Sales Performance

• Achieve and exceed personal and store KPIs including conversion rate, average transaction value, upselling, and cross-selling
• Maximise selling opportunities through strategic floor zoning and proactive outreach

Clienteling

• Demonstrate a strong ability in clienteling with a consistent, personalised approach
• Ideally bring an existing client book or strong network within the luxury retail market
• Confidently recruit, retain, and develop a loyal client base

Operations & Visual Merchandising

• Support daily operations including transactions, returns, repairs, and customer service issues
• Ensure the sales floor is impeccably presented and regularly replenished
• Liaise with visual merchandising and back-of-house teams to uphold brand standards

Key Attributes:

• At least 5 years of experience within a luxury fashion house and an established client book
• Passionate about luxury fashion and delivering world-class client experiences
• Strong clienteling background with the ability to build and maintain lasting relationships
• Commercially minded with a drive to meet and exceed sales targets
• Warm, confident, and emotionally intelligent with excellent communication skills
• A proactive team player with attention to detail and a positive attitude

Salary: Up to £ 35,000 per annum (depending on experience) + commission