Customization Artist - New Store Opening

Customization Artist – Central London

Salary: Up to £30,000 + Commission
Location: New Flagship Store – Central London

We’re partnering with a globally renowned Italian luxury brand known for its creativity, craftsmanship, and rebellious spirit. As the brand launches a brand-new flagship store in the heart of London, we’re seeking passionate and artistic Customization Artists to join the founding team and deliver a truly one-of-a-kind retail experience.

This is a rare opportunity to be part of a concept that goes beyond traditional retail — blending artistry, storytelling, and customer connection through bespoke product customisation.

The Role

As a Customization Artist, you’ll bring clients’ visions to life by transforming products into unique, personalised creations that reflect their individuality. This role is about more than artistic skill — it’s about storytelling, creativity, and building meaningful relationships with clients through a deeply personal co-creation journey.

You’ll collaborate closely with clients on bespoke designs, guide them through the creative process, and offer exceptional service that connects them to the brand on a deeper level. Alongside your artistry, you’ll play an active part in driving sales, elevating the client experience, and supporting the smooth running of the new store.

Key Responsibilities

Creative Co-Creation & Customisation

• Transform products into personalised works of art through illustration, painting, embroidery, and other creative techniques.

• Guide clients through an immersive co-creation journey, sharing the brand’s story and values throughout the process.

• Use your artistry to capture each client’s personality and translate it into a distinctive design.

Client Experience & Engagement

• Build strong, lasting relationships with clients, offering a welcoming and collaborative experience from start to finish.

• Play a key role in the sales process through storytelling, upselling, and cross-selling opportunities.

• Register clients and manage profiles in the digital system to support clienteling and future engagement.

Operational & Store Excellence

• Maintain the customisation area to the highest visual standards, reflecting the brand’s identity.

• Support day-to-day store operations, including opening/closing procedures, stock handling, and compliance.

• Utilise digital tools and systems to streamline processes and enhance customer engagement.

About You

• Passionate about creativity, craftsmanship, and delivering personalised experiences.

• Confident artistic skills — from hand-drawing and painting to embroidery or basic sewing.

• Strong interpersonal and communication skills, with the ability to build rapport and guide clients through a creative journey.

• Previous experience in retail, customer service, or a creative field is an advantage.

• Empathetic, proactive, and adaptable, thriving in a dynamic and evolving environment.

• Fluent in English (additional languages are a plus).

This is an exciting chance to join a new flagship location and help shape a pioneering store experience centred on creativity, individuality, and co-creation.

Apply now to become a Customization Artist and be part of a brand redefining what luxury retail can be.