Client Advisor for Luxury Department Store

Listed 15/05/2025

Permanent

₤30,000

A prestigious luxury fashion brand is seeking a Client Advisor to join their boutique in a department store, one of the world’s most iconic retail destinations. This is a fantastic opportunity for a polished and service-driven professional to be part of a high-performing team in a globally recognised luxury environment. We currently have two openings available — one in Menswear and one in Ladieswear. Please indicate your preferred department when submitting your application

Key Responsibilities:

Client Experience

Deliver an exceptional and personalised client journey from welcome to farewell
Create emotional connections and inspire desire through storytelling and elevated service
Engage both new and existing clients through walk-ins, private appointments, phone outreach, and consignments
Build long-term relationships to drive client retention, development, and loyalty
Support team sales through collaborative selling and one-to-one appointment routines

Sales Performance

Achieve and exceed personal and store KPIs including conversion rate, average transaction value, upselling, and cross-selling
Maximise selling opportunities through strategic floor zoning and proactive outreach

Clienteling

Demonstrate a strong ability in clienteling with a consistent, personalised approach
Ideally bring an existing client book or strong network within the luxury retail market
Confidently recruit, retain, and develop a loyal client base

Operations & Visual Merchandising

Support daily operations including transactions, returns, repairs, and customer service issues
Ensure the sales floor is impeccably presented and regularly replenished
Liaise with visual merchandising and back-of-house teams to uphold brand standards

Key Attributes:

Passionate about luxury fashion and delivering world-class client experiences
Strong clienteling background with the ability to build and maintain lasting relationships
Commercially minded with a drive to meet and exceed sales targets
Warm, confident, and emotionally intelligent with excellent communication skills
A proactive team player with attention to detail and a positive attitude

What is on offer

A competitive salary up to 30,000£ + a generous commission structure

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