Client Advisor - Contemporary Leather Goods

Contemporary Leather Goods Client Advisor – London

Permanent | Full-Time | Competitive Salary + Commission

A disruptive contemporary luxury brand is seeking an expressive, energetic, and style-driven Client Advisor to join their London flagship. This role sits at the intersection of fashion, craftsmanship, and culture, blending premium retail excellence with an editorial, community-minded approach to client experience.

We’re looking for someone who naturally carries a sense of individuality—someone bold, curious, and confident in their point of view. A profile with edge: authentic personal style, an entrepreneurial spirit, and the ability to create meaningful moments with clients. Think luxury, but with attitude; premium, but never predictable.

The Role

As a Contemporary Leather Goods Client Advisor, you will:

• Deliver an elevated yet highly expressive customer experience rooted in storytelling, personal style, and a deep understanding of the brand’s craft heritage.

• Build lasting client relationships through a highly personalised approach to service, acting as a trusted style authority.

• Inspire clients with strong product knowledge—materials, leather craft, silhouettes, limited editions, repair & customisation services.

• Drive commercial performance through strong KPIs, clienteling, and a proactive approach to identifying selling opportunities.

• Support on in-store activations, styling sessions, and community-driven events that champion creativity and individuality.

• Uphold operational excellence across stock, VM, product care, replenishment, and brand standards.

• Contribute to the brand’s cultural environment by embodying a confident, energetic, and fashion-forward presence on the shop floor.

The Profile

We’re looking for:

• A naturally expressive, charismatic personality with a distinctive sense of style.

• Previous experience in luxury, contemporary fashion, or high-touch client advisory roles.

• Strong communication and emotional intelligence; you know how to read a client, understand their world, and elevate their experience.

• A high-energy, proactive attitude—someone who thrives in a fast, vibrant, culturally rich environment.

• A passion for craftsmanship, leather goods, and design.

• Commercial acumen: KPI-driven, target-oriented, and confident converting traffic into loyal clients.

If you’re drawn to luxury with an edge—and you want to be part of a brand that celebrates creativity, authenticity, and individuality—we’d love to hear from you.