Bespoke Training

THE PHILOSOPHY

At the heart of the Elite Retail Training Academy vocation is the desire to share and transmit the cultural and business acumen needed to develop productive and expert front-line sales teams and senior management within the luxury goods sector. Our training philosophy has been developed to expose entry-level and seasoned sales professionals as well as corporate and retail management teams to the essential core of knowledge needed to create an enhanced dialogue between a brand's performance objectives and their unique market identity and heritage. By mastering theses skills, retail professionals gain the respect and trust of consumers, transforming the itinerate customer into loyal brand enthusiasts. Our training philosophy reflects that standardised customer services is no longer an efficient tool in responding to the global luxury consumer's needs and therefore we have designed a retail training approach to truly make a difference.